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Posted: Friday, November 24, 2017 12:04 AM

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Customer Care Manager at Walters Gardens, Inc.
Zeeland, MI 49464

About the Job

Customer Care Manager

Walters Gardens Inc., located in Zeeland, MI, is a leading grower of perennial plants since 1946. We take great pride in the superior quality of our young plants and field grown products, diverse product selection, customer-focused staff, our extensive hybridizing program, and the ability to offer the best new introductions from around the world. We are currently looking for a Customer Care Manager to oversee the staff and functions of our Customer Care department.

Essential duties include:
Analyze and organize order entry and all other office procedures.
Manage Customer Care staff
Monitor and maximize productivity and efficiency of CCR's
Resolve customer concerns
Promote staff development and positive department morale
Implement and monitor calling campaigns
Develop Customer Care staff in regards to calling campaigns and phone sales
Maintain contact with customers and outside vendors as necessary.
Manage all Customer Pick Up Orders Weekly.
.
Qualified applicants must have demonstrated ability of:
· Strong communication (both written and oral), motivational and organizational skills.
· The ability to maintain a high level of customer service
· Be passionate about people and plants
· Show positive initiative and self-motivation
· Multi-task and manage multiple projects independently
· Achieve in depth product knowledge
· Work as a team with Customer Care Team, Product Directors and Managers and other company department managers
· Solid understanding of, and applicable experience in, the perennial industry preferred
· Working knowledge of various computer programs
· Experience with sales campaigns

Resumes may be emailed to blo@waltersgardens.com

Job summary

Location
Zeeland, MI 49464

Job type
Full Time, Employee

Industries
Agriculture/Forestry/Fishing

Education level
Some College Coursework Completed

Career level
Manager (Manager/Supervisor of Staff)

• Location: Holland

• Post ID: 42267347 holland
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