Phone Bank Customer Service Associate 1 - Huntington National Bank (Holland, MI)
Posted: Friday, January 4, 2013 10:08 AM
In the Call Center Service Associate role you will: * Provide outstanding customer service to and build relationships with customers via phone on a daily basis * Recognize opportunities to cross-sell and upsell banking products and services * Work individually and as a team to meet and exceed established goals, ie. Sales goals referral goals, call handle time goals, availability goals and quality goals * Maintain up to date knowledge on Huntington products and services being sold to customers * Compile documentation necessary for effectively fulfilling customer needs * Document all notes required in the appropriate systems so that other colleagues can understand what has transpired with the customer''s account You will be entitled to a competitive base salary with a performance based incentive program and a shift differential for qualified shifts. In addition, our benefits meet a range of individual and family needs, including relaxation, financial protection and increasing security, both during your career and for retirement. Our comprehensive and versatile program is competitive with peer employers in our industry. Basic Qualifications * Minimum of 1 year meeting sales goals in a customer service environment required * High School Diploma or equivalent required * Candidate must be available to work any shifts between 10AM - Midnight during the week and weekends as part of a normal permanent schedule. * Understanding of computers required; candidate must be able to easily navigate a computer, toggle between screens and have basic knowledge of Microsoft applications Other Traits, Qualifications and Experience * Previous call center or banking experience preferred * Ability to be upbeatin a fast paced environment * Candidates must be goal oriented * Candidate must be comfortable with sales; we are seeking someone that is excited about selling and meeting sales goals. * Ability to demonstrate professional verbal communication skills. Pronunciation of words must be clear and use proper grammar * Ability to quickly resolve complex customer problems using various resources including computer screens and other reference material Grade 67 EOE/M/F/D/V Tobacco-Free Hiring Practice: To demonstrate our commitment to health and wellness, Huntington will not hire tobacco users (where permitted by applicable state law). Candidates applying for positions in those states will be notified of this practice during the recruitment process and, if offered a position, will be screened for tobacco use before they begin employment. If the position to which you re applying is covered by this practice, the job application will provide greater detail as to what constitutes tobacco use. Huntington does not accept solicitation from Third Party Recruiters for any position.
• Location: Holland
• Post ID: 11053197 holland